Permanent Contract, pay depending on experience
20 hours per week, between 8:30am and 6:30pm Monday to Friday.
Rainhill Village Surgery is a welcoming and traditional Practice. The successful candidate will provide excellent customer service and advisory support to patients and visitors to the Practice. You will join a highly effective team who are the face of the Practice. The reception team are friendly and supportive, and you will be offered training on in-house systems that ensure you are a success in this role.
About the Role
To work as part of a team in a busy office environment. Main aspects of the job involve:
- Dealing with patients in person and on the telephone
- Receiving patients and visitors and dealing with their presenting requirements
- Booking appointments for Doctors and other health professionals
- Accepting requests for letters, reports or prescriptions and ensuring the processing of same
- Accepting and processing new patient registrations and deductions
- Taking and communicating accurate messages from health professionals and other agencies
- Such other reasonable duties, appropriate to the role, as agreed between the post holder and the manager
About the Person
- Keyboard skills
- Proficient with Microsoft / Outlook software
- Ability to maintain confidentiality and remain calm under pressure
- Ability to prioritise and work to deadlines
- Excellent telephone manner and good interpersonal skills
- Flexibility to cover other shifts/overtime
- Be at team player
- Reliable
Computer skills and customer service skills are essential. Medical terminology skills and previous experience are desirable. Please ask at Reception for an application form or email samantha.western@sthelensccg.nhs.uk
Closing date for applications is Monday 26th June 2023.
